Frequently Asked Questions

How do I connect my Strava account?

1. Sign in to Giving the Distance with your Google account
2. Go to your Strava Settings
3. Click "Connect to Strava"
4. You'll be redirected to Strava to authorize the connection
5. Click "Authorize" to grant the required permissions
6. You'll be redirected back and your account will be connected!

What happens after I connect?

Once connected, Giving the Distance will automatically track your new activities from Strava. When supporters make donations inspired by your activities, we'll add a donation message to your activity description so you can see the impact you're making.

How do I disconnect my Strava account?

1. Go to your Strava Settings
2. Scroll to the bottom and click "Disconnect Strava Account"
3. Your Strava account will be disconnected immediately
4. We will stop tracking new activities, but your existing activity history will be preserved

What permissions does Giving the Distance need?

We request three specific permissions from Strava:

Can I grant only some of these permissions?

No. Strava uses an "all-or-nothing" permission model. When you click "Authorize" on Strava, all requested permissions are granted. If you click "Cancel", no permissions are granted and the connection will fail. All three permissions are required for Giving the Distance to function properly.

What if I accidentally denied permissions?

No problem! Simply go to your Strava Settings and click "Connect to Strava" again. Make sure to click "Authorize" when prompted by Strava to grant all requested permissions.

How is my Strava data used?

Your Strava data is used exclusively to provide our charitable donation services. We track your activities to connect them with donations, display your athletic progress, and add donation messages to your activities. We never sell your data or use it for purposes unrelated to charitable giving. For more details, see our Privacy Policy.

How do I choose which charity to support?

You can select your preferred charity in your Charity Settings. All verified charities on our platform are vetted organizations making a real difference. You can change your charity selection at any time.

Do I need to pay anything to use Giving the Distance?

No! Giving the Distance is completely free for athletes. Our platform connects your activities with charitable donations from supporters who are inspired by your athletic achievements.

Can I delete my account?

Yes. You can delete your account at any time from your Settings page. For information about what happens to your data, please see our Privacy Policy.

My activities aren't showing up. What should I do?

Try these troubleshooting steps:

1. Make sure your Strava account is connected in your Strava Settings
2. Check that the activity was recorded on Strava (we only sync activities from Strava)
3. Wait a few minutes - new activities may take a moment to sync
4. Try disconnecting and reconnecting your Strava account

I'm getting an error when connecting to Strava

If you see an error message when connecting, make sure you're clicking "Authorize" on the Strava permission screen and granting all requested permissions. If the problem persists, try signing out of both Strava and Giving the Distance, then signing back in and trying again.

Is my data secure?

Yes. We implement industry-standard security measures to protect your personal information, including encryption and secure data storage. For complete details about how we protect and use your data, please see our Privacy Policy.

Who can see my activities?

Activity visibility on Giving the Distance follows your Strava privacy settings. For more information about privacy controls, please see our Privacy Policy.

Do you share my data with third parties?

We do not sell your personal information. We only share data necessary to provide our charitable donation services. For complete details, please see our Privacy Policy.